Skip to main content

Innovation starts with questions. Here you can find answers.

FAQ Portal.

BMW ConnectedDrive has so many new things in store. Anyone who is interested in knowing what the future holds, usually has plenty of questions. Here you can find the answers.

 

Note: Some of the services and functions described below may not be available for your vehicle. For further information, please contact BMW ConnectedDrive customer support.

BMW ConnectedDrive in your car

When you login to your ConnectedDrive account at www.bmw-connecteddrive.lv you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW..

For further information, please contact BMW ConnectedDrive customer support.

BMW ConnectedDrive on my smartphone

For iOS and Android devices there is the BMW Remote app and BMW i Remote app which allow you to see the current status of your BMW, ventilate/pre-condition your car (depending on optional equipment), locate your BMW and send destinations from your device. In addition to this there is the BMW Connected app for iOS and Android which provides access to a set of apps such as Calendar, Web Radio, Twitter and selected third party apps. iOS devices can access apps such as Spotify, Napster, Life 360 and Deezer amongst others. We are working to expand the list of supported third party apps for Android, currently Twitter and Samsung Smartthings are available. For users of other mobile devices such as Windows phone it is possible to use BMW Remote Services, send destinations to your BMW and more from the BMW ConnectedDrive portal www.bmw-connecteddrive.lv. Please note the services available for your BMW will be dependent on specification, BMW Remote Services requires an active Remote Services subscription and to use third party apps in your BMW will require the BMW to be fitted with BMW Apps Interface.

For iOS and Android users this can be done by downloading the BMW Connected app on your phone and connecting your smartphone to the car. A BMW Calendar app will then be available under the ConnectedDrive menu once your device has been connected and the Connected app started. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature.

For iOS and Android users this can be done by connecting your smartphone to the car and starting the BMW Connected app on your device. This will then allow you to connect to other smartphone apps. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. For selected BMW's there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.lv.

BMW CarData

The term telematics data refers to data that is generated within your vehicle and transferred via an integrated SIM card to the BMW Server in order to provide networked services such as BMW ConnectedDrive or BMW Teleservices.

BMW CarData allows you to retain an overview of the basic telematics data that your vehicle sends to BMW as part of the BMW ConnectedDrive services that are then saved there.


If you want to know the current values for these telematics data, you can request a BMW CarData data archive at any time.


You can also use BMW CarData to provide third parties with access to selected telematics data at any time.
A mouse click is all that is needed to provide data access for an authorised third party, to reject such a request or to revoke previously granted data access.


This means that only you choose which company will receive which telematics data. In addition, you can approve independent providers for certain services. You decide who provides these services.

The use of BMW CarData is free of charge.

BMW CarData provides you with the option to benefit from customised services provided by authorised third parties, based on the telematics data obtained from your vehicle.


You might benefit from this, for example when taking out an insurance policy for which the premiums are based on your actual mileage, thus saving you money. You also have the option to approve the above-mentioned services for provision by an independent provider. Further information is available on the ConnectedDrive customer portal.

Provided that your vehicle is telematics-enabled, you only need an active BMW ConnectedDrive Portal Account to gain access to this data.


All important telematics data that is transferred to and stored on a BMW server from this time onwards are accessible to BMW CarData.

Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events.


This data is of a technical nature and serve to identify faults, to repair them and to optimise the vehicle functions.
In order to provide BMW ConnectedDrive services some of the data stored in the vehicle is forwarded to the BMW server in the form of telematics data via the integrated SIM card.

BMW CarData allows you an easy way of obtaining insight into your principal telematics data and to control which authorised third parties should have access to your telematics data, and which independent providers can provide services to your vehicle.


BMW will always use your telematics data to substantiate, design the content of, or amend your ConnectedDrive contract and to invoice the ConnectedDrive services booked by you.


The number of persons receiving access to telematics data is limited according to the so-called 'need to know' principle and is regularly verified.


Where this is required to provide ConnectedDrive services, data may be forwarded to service providers tasked with the execution of the services or to independent providers, with your approval.


Data is only used by the service provider to render the services and is deleted once this task has been executed.
The telematics data will not be further forwarded to authorised third parties or independent providers.

BMW CarData is available for all telematics-enabled BMW vehicles that have been allocated to a ConnectedDrive customer account and that have a built-in, activated SIM card. This depends on factors including:

 

  • Country
  • Vehicle series
  • Vehicle type
  • Vehicle model

 

For more detailed information, please contact customer support.

Unfortunately not, as BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. Such a contract should already exist if your vehicle already has teleservices. You do not need to add any additional BMW ConnectedDrive services to be able to use CarData.

The data is usually generated in the vehicle, i.e. within the framework of using BMW ConnectedDrive services.
BMW Servers can initiate additional generation of telematics data in the vehicle.


This option is only available to BMW through a secured telematics data link.


Third parties generally do not have this option.

Depending on the use of ConnectedDrive services by the driver, the vehicle usually takes this decision itself.
Moreover, BMW can explicitly trigger the transfer of telematics data to BMW servers for rendering ConnectedDrive services


Once your vehicle has transmitted telematics data to BMW, you can retrieve the currently saved telematics data for your BMW from the BMW CarData 'data archive'. If no data has been transmitted, no entries will be shown in the data archive. This may apply, for example, to older vehicles without active teleservices.

The BMW ConnectedDrive basic services "intelligent emergency call" and "Teleservices" can be deactivated by a BMW contract dealer or a BMW branch at any time at the customer's request.


This will also deactivate the SIM card with which the vehicle has been fitted, so that no data transfer from or to the vehicle will be possible.


However, this also means that the vehicle's emergency call function that transfers the vehicle position data to the BMW ConnectedDrive emergency call centre will not work.


For all other ConnectedDrive services, the rule is that no telematics data is transferred as long as the customer does not actively use the service.

Data privacy settings can be configured via the remote cockpit on the BMW ConnectedDrive portal, which may inhibit the transfer of telematics data. Alternatively, in vehicles manufactured from 2019 onwards, data privacy settings can be configured directly in the vehicle.

It’s possible that you have not driven your vehicle since creating the last customer archive, so the data values in your customer archive have not changed. It’s also possible that you have changed the data privacy settings via the BMW ConnectedDrive portal or in your vehicle, so that your vehicle can no longer transfer data to BMW.

Direct access to the telematics data for your vehicle is not possible.


However, you have the option of requesting a BMW CarData 'data archive' for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal.


The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.

Not all telematics data can be retrieved via BMW CarData, as a lot of the telematics data is only used for ConnectedDrive services, such as the "Real Time Traffic Information" service, and are therefore not stored on BMW servers or only in anonymised form.


Moreover, telematics data is only stored by BMW for a limited period and then deleted, once the statutorily specified period has expired.

The BMW CarData data archive is a service provided by BMW ConnectedDrive, which makes the principal telematics data available electronically.


Please contact the BMW ConnectedDrive hotline if you require any further information in this regard.

For technical reasons, it is currently not possible selectively to activate or deactivate the transfer of individual telematics data.

Depending on the use of ConnectedDrive services by the driver, the vehicle will transfer certain telematics data to BMW. So it is possible that different time stamps are displayed in the BMW CarData data archive for different keys. The BMW CarData data archive always contains the most recent value transferred by the vehicle and the time stamp to indicate when this value was transferred.

As a result of different time zones, it may happen that a data archive is available for a little longer or shorter than indicated.

BMW makes use of the ISO Standard 8601 to show the date and time information. In addition to the date in the format DD.MM.YYYY (day (DD) month (MM) and year (YYYY)), the time is given in hh:mm:ss.ffff (hours (hh), minutes (mm), seconds (ss) and milliseconds (ffff)). An example of the data and time indications in the data archive: 24.05.2017 14:51:00.709.

BMW CarData will regularly or directly inform you about certain processes and activities.


If, for example, you request a BMW CarData archive, you will be notified as soon as the BMW CarData archive prepared is available for downloading.


Some notifications are mandatory, while others are optional.


BMW CarData therefore provides you with the option of deactivating optional notifications.


You can select whether you wish to obtain the notifications by e-mail or via SMS by selecting this option in your general BMW ConnectedDrive settings.

This is just for your information.


BMW CarData regularly informs its customers about current data access for authorised third parties and approvals for independent service providers. I have received a message to my vehicle to inform me that there are current releases? What does this mean?


This will allow you maintain an overview of your releases and thus your data.


This could be the case, for example, if you did not authorise a data access, but have taken over the vehicle from a previous customer who did not properly remove the vehicle from the ConnectedDrive portal or did not deactivate existing data accesses.


Once you receive the notification, you can immediately take action in the BMW ConnectedDrive customer portal.
As soon as you have created a ConnectedDrive customer account and have added your vehicle to this account, your vehicle will no longer forward telematics data to authorised third parties and services will no longer be provided by independent providers.


In addition, you can now make use of BMW CarData to manage data access for authorised third parties and approvals for independent service providers.

You can deactivate optional e-mail notifications, but some cannot be deactivated.


For example, we must notify you by e-mail for legal reasons if the General Terms and Conditions change.

If a third party deletes a data package from the BMW CarData platform, for example because it is no longer in use, the associated line is shown in grey in the list. It is then no longer active and the data can no longer be called up by third parties.

To a third party or independent provider authorised by you, who is known to BMW as a registered partner company.
The authorised third party or independent provider will contact you in advance, explaining the services offered and requesting your permission for data access, or approval for the rendition of services.


Only with your consent will the authorised third party receive access to your telematics data, and the independent provider be permitted to render services to your vehicle.

BMW CarData provides you with the option of requesting a BMW CarData transaction report at any time.
This will show when BMW has forwarded telematics data to third parties with your consent.


You will find information in this regard under BMW CarData on the ConnectedDrive portal.

Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology.


Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, as stated by the third party and authorised by you.


No other transfer of your telematics data to third parties will take place.

BMW only forwards telematics data to authorities when this is required by current statutory regulations.

BMW only collects, stores and uses telematics data transferred to BMW servers within the scope of current statutory regulations.


Telematics data is only processed and used where this is required to substantiate, design the content or amend the contractual relationship (inventory data) and to make use of or invoice the various services (usage data).


Telematics data required for appropriate invoicing of services (invoicing data) may be stored and used by BMW after the usage period and until the invoice has been settled.


Certain data may also be stored for longer in anonymised form.

Telematics data for the European region are stored at BMW's own computer centres in Europe.

We recommend that you carry out the “BMW CarData Reset“ function on the ConnectedDrive customer portal.
The BMW CarData Reset will reset all BMW CarData settings to their default state.


This will immediately and irrevocably delete all data permissions and service approvals for your vehicle, as well as all archive files.


Authorised third parties will no longer have access to your vehicle's telematics data, and independent providers will no longer be able to render services to your vehicle. Both will be informed of the reset.


You will find information in this regard under BMW CarData Reset on the ConnectedDrive portal.
Read more about this topic in the ConnectedDrive usage conditions.

No.


If you no longer wish to use BMW CarData, you can carry out a BMW CarData reset on the BMW ConnectedDrive customer portal.


This will reset all BMW CarData settings and delete all BMW CarData archives requested by you.


The telematics data required to render other BMW ConnectedDrive services will continue to be sent to BMW and stored if necessary.

You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish.
Technically speaking, this involves deactivating the SIM card installed in the vehicle, therefore making it impossible to transfer telematics data from and to the vehicle.


If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either.


Please contact your BMW partner to deactivate the SIM card.

Please contact the customer hotline, which will initiate the deletion on your behalf.

BMW collects, stores and uses personal data (such as the location) within the framework of statutory regulations, in as far as this is required to substantiate, design the content or amend the contractual relationship and to make use of the services as well as to invoice them.


Detailed information about processing personal or vehicle-related data for the individual services may be viewed in the service descriptions.

Yes.


BMW collects and stores vehicle positions in anonymised form to provide traffic flow services (Floating Car Data).
The FCD service is carried out to collect current information about road traffic on the existing navigation and ConnectedDrive platforms.


Each ConnectedDrive-enabled vehicle constitutes a "mobile traffic reporter" (Floating Car).


The positional and sensor data collected while driving these vehicles are transferred to the BMW ConnectedDrive centre and the contractually stipulated traffic service provider together with the current time information.
The data is processed in completely anonymous form following the transfer.


This is done free of charge.


Data transfer is also deactivated as soon as the SIM card installed in the vehicle is deactivated.
The traffic information service, including FCD can be deactivated by sending a written request to BMW Customer Services.

No, BMW does not store any history of the routes travelled.

Data is always linked to the vehicle identification number of your vehicle and stored in order to render BMW ConnectedDrive services, but are not linked to your name.


In some cases it is possible to render the services on the basis of anonymised data, in which case they are not linked to your vehicle identification number.


The allocation of data to your name (or your user account) takes place within the scope of using personalised services, such as remote services.


In this case it is essential that you should add your vehicle to your customer account in the ConnectedDrive customer portal, therefore creating a link.

No, such abuse is not possible.


Only a person who has connected his vehicle to their personal customer account via the BMW ConnectedDrive customer portal is able to interact with BMW CarData.

The transfer of information for the location and identification of vehicles only takes place as part of the active use of services by the customer, irrespective of whether the service request has been made manually or automatically, for example as an intelligent emergency call.


BMW can initiate the transfer of telematics data from the vehicle to the BMW server externally in order to render the ConnectedDrive services, for example to provide the loading state of a vehicle for the BMW Connected app.

A third party is a company with its registered office in the EU.


This may be an insurance company, a SmartHome provider or a workshop that wants to provide you with appropriate services.


Third parties can potentially request the telematics data for your vehicle stored on BMW servers, but will only receive this data if you have explicitly authorised their access in advance.

Telematics data is transmitted from the vehicle to a server operated by BMW using a secure connection on a private sub-network of a mobile service provider that is only accessible to BMW vehicles.


This does not require the customer to have a private mobile phone, as communication takes place via a SIM card installed in the vehicle at the factory.


The transfer makes use of encoding procedures in accordance with the latest state of technology.
Third parties can only access the telematics data via the BMW server with your prior, explicit consent.

Telematics data is only forwarded to third parties via BMW CarData based on your consent.

Each time the telematics data for your vehicle is retrieved via BMW CarData, the third party has to state the purpose for which this is to be used.


If this description of purpose of use should appear to be insufficient to you, we request that you contact the third party directly.


You will also find the third-party contact data together with the application for telematics data retrieval.

Of course.


You can revoke any access consent granted at any time, quite simply at the click of a mouse.

BMW provides telematics data to third parties as part of rendering the BMW ConnectedDrive services, in as far as this is required for rendering the ConnectedDrive services.


In addition to rendering BMW ConnectedDrive services, telematics data is only forwarded to third parties via BMW CarData.


This always only takes place at the explicit request of a third party and always only with your clear consent.


The list of telematics data that can be potentially transmitted to third parties via BMW CarData may be taken from the telematics data catalogue.

Unfortunately BMW has no influence on this.


In the event of any questions, please contact the third party directly.

BMW has no influence on the length of time for which third parties store telematics data received via BMW CarData.


In the event of any questions in this regard, please contact the third party.


You will find contact data for the third parties in their access requests on the ConnectedDrive customer portal.

BMW does not have access to the contact information provided by authorised third parties or independent providers.


If in doubt, you can revoke data permissions or service approvals from the authorised third party or independent provider at any time.

BMW does not have any influence over what third parties do with the telematics data.


If BMW should find that the telematics data has been used for a purpose other than that authorised by you, this would constitute a breach of the BMW CarData General Terms and Conditions.


In this event BMW reserves the right to block the third party from receiving BMW CarData services.

You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose.
This purpose must be stated by the third party when sending you a request for access.


If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse.


BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.

The purpose for which the requested telematics data is to be used must be formulated by the third party and can be viewed by you as part of your data request on the ConnectedDrive customer portal.


If this description of purpose of use should appear to be insufficient to you, we request that you contact the third party directly.


You will find the necessary contact data in the application.

A third party will normally request exactly the telematics data required to render a certain service.


If you restrict these telematics data, it may not be possible for the third party to render this service.


To prevent unnecessary complications, you can only fully approve or reject the requested telematics data set.

It is possible that the third party has used BMW CarData for a purpose for which it was not intended.
Please contact our Support directly.

To be able to use BMW CarData, third parties (such as your workshop) need to make use of BMW CarData.
This requires a technical system link to BMW CarData.


As soon as this has been installed, third parties can request the release of your telematics data.
The portal for third parties explains in detail how this works.


Please direct your workshop to the following portal:
https://aos.bmwgroup.com/

No.


The transfer of telematics data will only take place from the SIM card installed in the vehicle to the BMW server.


The data will then be forwarded to authorised third parties from the BMW servers at your request.

BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMWInfo notifications are sent directly to the vehicle without a time delay. Unfortunately we are unable to change the dispatch period.

Yes. The following data which under certain circumstances may have been transferred are not available: Data transferred anonymised from the vehicle to BMW servers as a part of providing BMW ConnectedDrive services (e.g. data for RTTI), technical parameters for internal quality assurance (e.g. Diag codes), internal technical parameters for problem analyses in the event of customer complaints as well as data which are classified as being not public, protected, intellectual property of the BMW Group.

The telematics data catalogue is included in the data archive which you can download via the “Request data archive” function.

Usually, when you grant data permissions and service approvals to authorised third parties and independent providers, they are valid for an unlimited amount of time until they are withdrawn. BMW CarData will inform you periodically which data permissions and service approvals exist for your vehicle. However, some vehicles are not equipped to display customer notifications directly in the vehicle. In this case, you must review and confirm service approvals at regular intervals. You will be notified in good time before your data permissions and service approvals expire, so that you can renew them if required.

Exported driver profiles are binary-coded data that is encrypted in a proprietary, protected format for security reasons. The profiles contain only the settings that are visible in the vehicle for the respective driver. This binary-coded data is not part of the BMW CarData archive.

In this case you have entered into a contractual relationship directly with a fleet operator, which allows you access to your data. This might be the case, for example, if you are making use of a leased vehicle.


Please revoke this release directly with your contract partner, if you wish. If you have no contractual relationship with the company in question, please contact BMW ConnectedDrive customer services directly.

Based on your consent and the service’s respective availability in the country in question, BMW shall forward the information regarding the incident’s occurrence to the authorised third party or independent provider.


If the incident is an emergency call that has been made, BMW shall only inform the authorised third party or independent provider of the event if the Smart Emergency Call feature has been used. If an independent provider is approved as your service partner, this provider can render these service and guide you through the incident. The statutory EU eCall is routed directly to the state emergency call control centre and is not available via BMW CarData.

EU Regulation 2018/858 permits independent economic agents, who directly or indirectly operate in vehicle maintenance and repair (not including contracting workshops or dealers), to provide connected RMI services (e.g. breakdown assistance) for the brands of the BMW Group. Your consent is required as a prerequisite for this provision, and can be granted on the customer portal.

Services can be rendered to your vehicle by independent providers, who are directly or indirectly involved in the maintenance and repair of vehicles.

The following services can be rendered by independent providers:

 

  • Service partner services (e.g. automatic teleservice calls for required services)
  • Breakdown assistance
  • Accident assistance
  • Access to electronic service history
  • Access to repair history

  • A detailed description of these services is available in the General Terms and Conditions of Use for BMW ConnectedDrive services.

    No, the administration of service approvals in BMW CarData is free of charge. For costs associated with the provision of services by an independent provider, please contact the provider directly.

    Service approvals are typically valid indefinitely until they are revoked by you. We will inform you about existing service approvals periodically via the MyInfo function in the vehicle. However, some vehicles are not equipped with the MyInfo function directly in the vehicle. In this case, you must review and confirm service approvals at regular intervals. You will be notified in good time before your service approvals expire, so that you can renew them if required.

    Only one independent provider or BMW service partner can be assigned to render a service.

    It is possible that your vehicle does not have the necessary equipment features. To approve services, the vehicle must be telematics-enabled and equipped with booking of “Teleservices” as standard. There are also additional factors, such as:

     

    • Country
    • Series
    • Vehicle type
    • Vehicle model

    The purpose of the request for service approval is described by the independent provider. This can be found on the ConnectedDrive customer portal in the CarData data permissions and service approvals section within the scope of the service request.


    If the description of purpose is insufficient, we request that you contact the independent provider directly. You will find the necessary contact details in the request.

    The BMW call centres are automatically entered for accident and breakdown assistance. A default BMW dealer is entered for other services (Teleservice call). You can change the BMW dealer assigned as your preferred service partner at any time on the customer portal, on the ConnectedDrive app or in the vehicle. The independent provider will no longer have access to your vehicle data and will no longer provide the respective services.

    No, once a service approval request is declined, it is declined permanently and cannot be approved at a later time. However, it is possible for the independent provider to send you a new request.

    Vehicle data and data access via the vehicle can only be accessed by the selected independent provider.
    However, regardless of the vehicle generation, BMW may be selected as the partner/contact for accident/breakdown assistance.

    If an independent provider retracts a request for service approval, the corresponding line in the list of service approvals is greyed out. This means it is no longer active. The independent provider will no longer have access to your vehicle data and will no longer provide the respective services. The BMW call centres are automatically entered for accident and breakdown assistance. A default BMW dealer is entered for other services (Teleservice call). You can change the BMW dealer assigned as your preferred service partner at any time on the customer portal, on the ConnectedDrive app or in the vehicle.

    Yes, you can revoke your consent for an independent provider to render services to your vehicle at any time in a few clicks (“BMW ConnectedDrive“ > “BMW CarData“ > “Data permissions and service approvals“ > “Service approvals“).

    Decline any requests from unknown providers. This may be misconduct on the part of the provider. In the event of any suspicious requests, please contact our customer support directly.

    Depending on network availability (depends on mobile network provider), the voice call function may be unavailable. In this case, your provider will call you directly.

    With your consent, independent providers can access the required vehicle data and voice call connections electronically. These are provided via the BMW server. If you revoke your consent, vehicle data and voice calls can no longer be accessed by independent providers.

    This information can be found in the BMW CarData transaction report (“BMW ConnectedDrive“ > “BMW CarData“ > “BMW CarData transaction report“ > “Request BMW CarData transaction report“ > “Download transaction report“).